Frequently Asked Questions

Some destinations may require specific vaccinations. We recommend checking with your healthcare provider and referring to the CDC website for destination-specific information to ensure you meet all health requirements before your trip.

We do not include medical travel insurance. Medical travel insurance is mandatory and our preferred travel medical insurance is https://go.geobluetravelinsurance.com/

No, airfare is not included in the price of our trips. You are responsible for booking your own roundtrip airfares.

You have 24 hours from the time of booking to cancel a trip for a full refund. ALL REFUNDS ARE SUBJECT TO A 3% PROCESSING FEE. In other words, if you request a refund for a payment or a deposit, your refund will be minus a 3% processing fee. After 24 hours, the trip deposit – and all future payments – are non-refundable. Our contracts with our suppliers are competitive and do not allow refunds and this is how we can offer affordable monthly payments on our trip packages.

 
You must communicate your cancellation via email at alma@almaexplores.com.
 
TRIP CANCELLATION FOR REASONS OUTSIDE OUR CONTROL: In the rare event that it becomes necessary to cancel the trip for reasons beyond our control, such as terrorism, strikes, acts of governments, weather, etc. we will reschedule the trip. Trip delays due to COVID-19 fall under this clause. If you are unable to attend the new trip dates you will receive a trip credit valid for 12 months from the date your trip is rescheduled to apply to a future trip.

Yes, you must have a passport, as a United States citizen, you must present a valid passport when flying in and out of Mexico. There are no exceptions to this rule. Passport cards are not accepted when traveling by air.

We recommend you read the US Department of State Mexico Destination page.

We believe that Mexico is a safe and captivating destination. While like any country, it’s essential to stay informed and exercise standard travel precautions, millions of visitors enjoy its diverse landscapes, rich culture, and warm hospitality without incident. We prioritize your safety and work with trusted local partners to ensure a secure and unforgettable experience. If you have specific concerns or questions about your chosen destinations, our dedicated team is here to provide tailored guidance for a worry-free journey in Mexico.

Alma Explores makes the best effort to works with small locally owned boutique hotels, family owned inns, and private homes. 

Depending on the particular country we provide three-star to a four-star accommodations.

**Three-Star Hotels:**
Three-star hotels offer a comfortable and satisfactory stay, providing essential amenities and services. Guests can expect well-maintained rooms with standard furnishings, private bathrooms, and basic in-room facilities. These hotels usually feature an on-site restaurant and may provide additional services such as room service and laundry facilities. Three-star accommodations aim to provide a comfortable stay with a focus on affordability, possibly foregoing some of the luxurious amenities associated with higher-rated hotels.

**Four-Star Hotels:**
Moving up to a four-star rating indicates a significant step towards a more upscale and refined experience. Four-star hotels boast well-appointed rooms with quality furnishings, modern décor, and enhanced in-room amenities. Guests can anticipate personalized services, such as concierge assistance, and may find additional on-site facilities like fitness centers, upscale dining options, and conference rooms. The overall ambiance is sophisticated, and attention to detail is evident throughout the property. A four-star hotel aims to provide a higher level of comfort, service, and amenities, making it an ideal choice for travelers seeking a more indulgent and memorable stay